Shipping

Pricing

Shipping within Estonia is free. For other EU countries and countries outside the EU the shipping cost depends on the location of the client and the shipping method. The shipping cost is displayed when the client places the order.

Timing

All shipments within Estonia generally arrive at the destination specified by the client within 2 business days after the order has been confirmed via email. All shipments in the EU arrive within 2-5 business days. All shipments for the rest of the world arrive within 3-10 business days.

Delivery

Delivery times are indicated from the day when the order has been confirmed via email by Virgo Studio. Whilst we aim to fulfil all orders within the time scale indicated above, we cannot take responsibility if the delivery time is longer than indicated or if the delivery is delayed due to circumstances out of our control.

Deliveries are made by a trusted courier and take place from Monday to Friday, excluding bank and public holidays, usually within the hours of 8am to 5pm (or normal working week days in the destination country). Please note that the courier will require a signature for the delivery and we are unable to specify an exact time at which the delivery will take place. Deliveries within Europe are made by DPD courier or delivered to parcel pickup points nearest to the recipients’ address. If you have any issues tracking your order, please email us at contact@virgostudio.eu.

Your order will be delivered to the delivery address you specify when placing the order. Should you be located in a geographically remote area where we are unable to deliver your order, we will notify you about this before your order is accepted. We reserve the right not to deliver to any country that is prohibited by applicable export laws. If you would like to check whether we can deliver to your location prior to placing an order, please email us at contact@virgostudio.eu.

We have the right to ship goods in up to 10 calendar days in exceptional cases.

Customs duty and customs clearance fee

All international deliveries are subject to inspections by the customs authorities and may be subject to import duties and taxes which are collected when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

Returns and cancellation

We truly hope you are happy with your order, but if it isn’t quite so, we are here to help.

You have 14 days to return an item from the date you received it.

• To be eligible for a refund, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

• If the item arrived damaged, please take photos as soon as you unpack the box and send these to us as a proof that the damage was done due to careless shipping. No need to return such items.

Inform us at contact@virgostudio.eu that you would like to return your item(s). Please quote your order number in the e-mail. We will then send you instructions on how and where to return the item(s).

You will be responsible for covering your own shipping costs for returning your item.

You have the legal right to cancel your order within seven (7) working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your return. If your return is approved, we will immediately initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.